Customer Service

If you have a problem placing your order with our Kakura Online shopping , please call us at 0452-2626662, 95240-99088, 95241-99088.
 

Shipping

Orders are shipped from our fulfillment center in No 6 , Panthadi 1st street, Near mahal , Madurai. Orders are processed during our normal business hours, which are 9:00 am to 5:00 pm, on all days. Our goal is to ship your order within 1 to 2 business days of receiving it. If you want to receive your order quicker, additional delivery Charges are collected.  submit your order before 6.00 PM. Orders made after 6.00 PM will be considered as next day’s order.
Please ensure that all shipping information is current and correct. Any packages that are returned due to incorrect information will incur a second shipping charge to be sent back out. Refunds for packages that are sent back because of incorrect information will be less the cost of shipping.

Shipping Rates

The shipping rates that are offered during the checkout process are based on the weight of your order and your shipping address. The cart automatically calculates the total weight of your order and sends a rate request to our shipping partners, who reply with the various options and corresponding costs. These costs include the bulk discounts we receive and a small handling fee to help defray the cost of materials used to pack your order. We do not make a profit on this fee.
Much of the cost of shipping is in the first pound of the order, so small orders will be more expensive to ship in terms of cost per item.

Returns & Refunds

We guarantee replacement of items damaged in shipping. We must be notified of the damage within 2 business days of your receipt of the order. Please save the damaged packaging and the contents until your refund or exchange is arranged.
We will also accept returns on items that are in resalable condition—bottles must have shrink bands intact and kit boxes must be undamaged. There will be a 10% restocking fee for all returned items that meet this criteria.

Delivery information

  • Within one hour of your order, you will receive a call for confirmation
  • The order that you make before 6.00 PM will be considered as Today’s Order
  • We start delivering the products since 9.00AM
  • Delivery Area Should be Madurai, Right now we do deliver(Shipping) all over India"
  • In case of urgent delivery requisition, additional delivery charges will be collected
  • Change in the order should be intimated earlier, if any
  • Before starting to deliver, we will call you for final confirmation. Change of order will not be accepted after final confirmation call.
  • Crackers will not supply out of Madurai.

Modes of payment

  • Online Payment via CC Avenue
  • Credit and Debit cards using CC Avenue
  • NEFT Fund Transfer
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